Applies To:
- gTLD Domains (e.g. com, net, org)
Description:
To unlock a gTLD domain and obtain the EPP Code follow the steps below:
- Login to the Client Portal
- Click 'Services' then 'Domains'
- Click the arrow icon next to the domain
- Click 'Auth Info / EPP Key' option (under 'Domain details')
- Click the 'Request' button to retrieve the code
- Next, scroll up to the 'Registrar Lock' section of the 'Domain details'
- If the lock status is 'on' click the 'Registrar link' located to the right to reveal the option to disable. If the unlock option is missing contact support.
Important:
- This process does not apply to cTLD domains (e.g. .UK domains).
- The 'EPP Code' can only be obtained via the Client Portal for security purposes.