Important
Before you begin please ensure that you have the following information available:
1. IMAP server name
2. SMTP server name
3. Username
4. Password
The IMAP and SMTP server names will have been provided in your welcome email. The username/password are those details you specified when creating the mailbox via our Client Portal or Hosting Control Panel. The login details are case sensitive so please ensure that you enter them in Mail exactly as your entered them when you created the mailbox. We recommend that you verify you have the correct credentials by first accessing the mailbox via webmail. The webmail address will be included in your 'welcome' email.
Steps
1. Open Mail
2. Click the Mail menu then select Accounts
3. Scroll down the list of account types and click Add Other Account...
4. Click the Mail account option
5. Complete the Name, Email Address and Password fields then click Sign in
6. After a few seconds you will see a Unable to verify account name or password message, this is normal.
7. Re-enter your email address in the User Name field
8. Enter the IMAP server name in the Incoming Mail Server field and SMTP server name in the Outgoing Mail Server field.
9. You will be prompted to Select the apps you want to use with this account. Tick Mail only then click Done.
10. Close the Internet Accounts window - your email is now configured.