Accessing M365 Email (Outlook on the Web) & Installing Microsoft 365 Apps

Audience: End users
Applies to: Microsoft 365 accounts

1) Sign in (and reset your password/MFA if needed)

1. Go to Outlook on the web and sign in with your work email + password.

2. If prompted, complete MFA (Authenticator/SMS).

3. If you can’t sign in, use the self-service password reset or open a support ticket

Useful Information

• Bookmark the Outlook on the web address https://outlook.office.com/

Useful Guides

• How to sign in to Outlook on the web (work/school). (Microsoft Support)

• Reset your work or school password. (Microsoft Support)

• Set up Microsoft 365 sign-in for multi-factor authentication. (Microsoft Support)

2) Read email in your browser (OWA)

• Open a browser → go to Outlook on the web → sign in.

• Use the app launcher (“waffle”) to switch between Outlook, OneDrive, Teams, etc.

• To open a shared mailbox: profile picture → Open another mailbox.

Useful Guides

• Get to know Outlook on the web (quick tour). (Microsoft Support)

• Outlook training (includes Outlook on the web videos). (Microsoft Support)

• Open and use a shared mailbox in Outlook on the web. (Microsoft Support)

• Get started with my Microsoft 365 apps (includes app launcher). (Microsoft Support)

3) Download & install Microsoft 365 Apps (Office)

Windows & Mac

1. Go to the Microsoft 365 portal and sign in.

2. Choose Apps→ Install apps (top right) → Microsoft 365 apps.

3. Run the installer and, when finished, open an Office app and sign in to activate.

Useful Information

• Bookmark the Microsoft 365 portal address https://portal.microsoft.com/

Useful Guides

• Download, install, or reinstall Microsoft 365 (PC/Mac). (Microsoft Support)

• Use the Office offline installer (for limited/managed networks). (Microsoft Support)

Mobile (optional)

• Set up Outlook for iOS. (Microsoft Support)

• Set up Outlook for Android. (Microsoft Support)

• Outlook training hub (includes mobile videos). (Microsoft Support)

4) Quick troubleshooting

• No “Install apps” button / can’t install: check license/permissions or use Microsoft’s install troubleshooting.

• Activation issues (“Unlicensed product”): sign in with the right account; remove duplicate installs; check subscription status.

• Mac install/activation issues: see Mac-specific fixes.

Useful Guides

• Troubleshoot installing Office. (Microsoft Support)

• Unlicensed product & activation errors in Office. (Microsoft Support)

• What to try if you can’t install or activate Office for Mac. (Microsoft Support)

5) What you get (apps included vary by license)

Typical Microsoft 365 Apps include Word, Excel, PowerPoint, Outlook, OneNote, OneDrive, and more—PC-only apps like Access/Publisher may also be included.

Useful Guides

• About Microsoft 365 Apps in the enterprise (what’s included). (Microsoft Learn)

• Office (Microsoft 365) applications service description. (Microsoft Learn)